Refund & Exchange Policy

Last updated: September 2026

1. Replacement First Policy

Since all items are digital goods and access licenses, our primary resolution method for any technical interruption or credential issue is prompt replacement or repair within the active warranty period.

2. Eligibility for Refund

A full or partial refund is only provided if we fail to deliver replacement credentials or resolve an active issue within 48 to 72 business hours.

3. Non-Refundable Scenarios

Changing password/email on shared profiles, violating device streaming limits, or order cancellation requests after account details have been dispatched are strictly non-refundable.